Things to do During the Interview 430-05-20-45-20

(Revised 11/01/07 ML3111)

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1. Discuss work requirements and complete SFN - 385 Affidavit for SNAP Work Requirements, if necessary.
2. Review SFN 405 - Application for Assistance form and make sure it is complete.
3. Verify base month and current month income received up to time of interview and document projection of income for remainder of interview month and next month.
4. Compare information with what is in case record.
5. Discuss and clarify any conflicting information.
6. Review utility expenses to determine appropriate utility standard.
7. Review averaged expenses such as homeowner's insurance, taxes, medical expenses, etc.
8. Request and document any needed verification and give client a checklist.
9. Review rights and responsibilities.
10. Advise households that are applying for or receiving TANF that:

• Time limits and other requirements that apply to TANF do not apply to SNAP.
• They may still be eligible for SNAP if they are no longer receiving TANF because they have reached the TANF time limit, have begun working, or for other reasons.

11. Review the DN 405 - Application for Assistance Guidebook and make appropriate referrals for other assistance programs such as Child Care, LIHEAP, Medicaid, TANF, housing, unemployment, WIC.
12. Ask if there are any changes that may affect SNAP benefit or eligibility.
13. Explain EBT and schedule card replacement issuance or change of PIN if necessary.